Privacy Policy

Treehouselabs Privacy Policy

Treehouselabs.xyz (“Treehouse Labs,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights. This Privacy Policy applies to personal information that we collect via our website (available at www.treehouselabs.xyz), mobile applications, our services including our platforms, and our controlled widgets embedded in communication platforms and related support services (“Sites”).

If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Policy.

What does Treehouselabs.xyz do?
We build products that provide infrastructure, data, and standards for people to invest in digital assets with confidence and foresight. Established in 2021, we are a team with extensive experience in traditional finance, digital assets, and data.

What personal information do we collect and why?
The personal information that we may collect about you broadly falls into the following categories:

Information You Provide Voluntarily to Us

The information we collect on or through our Sites may include:

We may also ask you for information which could identify you when you report a problem with our Sites or open a service ticket with treehouselabs.xyz support.
Personal information contained in your correspondence with us regarding the Sites (such as e-mail, log files, and screenshots).
Your responses to surveys that we might ask you to complete for research/Sites improvement purposes.
Information relating to transactions or trades you carry out through the Sites.

Information We Obtain from Third Parties.
From time to time, we may receive personal information about you from third-party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. The types of information we collect from third parties include your name and trading identification, and we use the information we receive from these third parties to allow you to use our services and maintain and improve the accuracy of the records we hold about you.

Advertising, Use of Cookies, and Other Tracking Technologies

We advertise in a number of ways, including online through managed social media presences and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information via our Sites through our advertising service providers. We or our vendors use several common online tracking tools to collect information about our users, such as browser cookies, web beacons, and other similar technologies. The information we collect includes IP addresses, the number of page visits, pages viewed via our Sites, search engine referrals, browsing activities over time and across other websites following your visit to one of our Sites or applications, and responses to advertisements and promotions on the websites and applications where we advertise.

We also use certain information to:

Identify new visitors to our Sites;
Recognize returning visitors;
Advertise on other websites and mobile applications not affiliated with us;
Analyze the effectiveness of our advertisements;
Better understand our audience, customers, or other Site visitors; and
Determine whether you might be interested in new products or services.

Controlling Our Tracking Tools.
Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features and limit the functionality we can provide when you visit or use our Sites. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.

How Do We Use Your Personal Information?

We use information that we collect about you or that you provide to us, including any personal information:

To present our Sites and its contents to you.
To provide you with treehouselabs.xyz information, products, or services that you request from us.
To notify you about changes to our Sites we offer or provide through them.
To allow you to participate in interactive features on our Sites.
To provide you with support services.
To estimate our audience size and usage patterns.
To store information about your preferences, allowing us to customize our Sites according to your individual interests.
To improve your use of the Sites.
To recognize you when you return to our Sites.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about treehouselabs.xyz products and services that may be of interest to you.

With Whom Do We Share Your Personal Information?

We do not share your Personal Information with unaffiliated third parties for their own direct marketing activities. We may share your personal information in the following circumstances:

To our subsidiaries and affiliates, which are located in multiple countries around the world.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “share via e-mail” feature of our Sites, we will transmit the contents of that e-mail and your e-mail address to the recipients; and information related to trades entered by you will be shared with the relevant exchanges.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information in the following circumstances:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our agreements with you, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
To any other person with your consent to the disclosure.

Legal Basis for Processing Personal Information (EEA Users Only)

If you are a user from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate, we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to Contact Us” heading below.

Data Security

The security and confidentiality of your personal information matter to us. We have implemented appropriate technical and organizational measures like encryption, access controls, intrusion detection systems, and a security event and incident management platform designed to secure such information from loss or unauthorized access, use, alteration, and disclosure. We also review our security procedures periodically to consider appropriate new technology and updated methods. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our Sites' servers are located in Asia, and our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing a Data Transfer Agreement with the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Site you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

If you are a resident of the European Economic Area, you have the following data protection rights:

If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by contacting us at [email protected].
In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us at [email protected].
You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt out of other forms of marketing (such as postal marketing or telemarketing), please contact us at [email protected]. Even after you have opted out or updated your marketing preferences, please allow us sufficient time to process your marketing preferences. It may take up to 10 days to process your e-mail-related requests and up to 30 days for all other marketing-related requests. Even after you have opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
Similarly, if we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area, Switzerland, and certain non-European countries (including the US and Canada) are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Minors and Children Under 13

Our Sites are not intended for minors. We do not knowingly collect any Personal Information from children under the age of 13 or knowingly track the use of our Sites by minors.

Changes to Our Privacy Policy

We may amend this Privacy Policy at any time. If we make a material change to how we collect, use, or disclose Personal Information, we will prominently post an updated Privacy Policy on our Sites. Where required to do so by law, we may seek your prior consent to any material changes we make to this Privacy Policy. If you disagree with our Privacy Policy changes, you may deactivate your account.

How to Contact Us

If you have any questions, have a complaint, a request, or wish to send us comments about this Privacy Policy, e-mail us at [email protected]. We will investigate your complaint and use reasonable efforts to respond to you as soon as possible.